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Internationale Versandrichtlinien

1. Global Shipping Coverage

Syriana GmbH is proud to offer international shipping to most countries worldwide.

  • Primary Regions: We ship regularly to the European Union (EU), North America, and the GCC region.

  • Excluded Regions: [Optional: Mention countries you do not ship to, e.g., "We currently do not ship to countries under international trade sanctions."]

 

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on the destination country, total weight, and dimensions of the package.

  • Europe (EU/EEA): Estimated 5–10 business days.

  • North America: Estimated 7–14 business days.

  • Rest of the World: Estimated 10–21 business days.

Note: Delivery times are estimates and start from the date of dispatch, not the date of order. Delays may occur due to customs processing in your country.

 

3. Customs, Duties, and Taxes (Important)

When ordering from Syriana.com, you are responsible for ensuring the product can be lawfully imported to the destination country.

Orders shipped outside of Switzerland are subject to import taxes, customs duties, and fees levied by the destination country ("Import Fees").

  • Who Pays: The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country.

  • Payment Policy: All additional charges for customs clearance must be borne by the recipient; Syriana GmbH has no control over these charges and cannot predict what they may be.

  • Customs Policies: Customs policies vary widely from country to country. You should contact your local customs office for further information.

 

4. Currency and Payment

All transactions are processed in Swiss Francs (CHF) [or insert your currency, e.g., USD/EUR]. If your credit card or bank account is in a different currency, the final price will be calculated by your bank based on the daily exchange rate at the time of purchase.

 

5. Tracking Your Shipment

Once your international order has been dispatched, you will receive a confirmation email with a tracking number.

  • We primarily use [Insert Carrier, e.g., Swiss Post International, DHL Express, or FedEx] for global deliveries.

  • Please allow 24–48 hours for tracking information to update once you receive your code.

 

6. Failed Delivery / Incorrect Address

If a package is returned to us because of an incorrect address provided by the customer, or because the customer refused to pay local customs duties, the original shipping cost is non-refundable. Any additional return shipping fees charged to Syriana GmbH will be deducted from your refund.

 

7. Restricted Items

Some products may be restricted in certain countries. It is the customer's responsibility to check local import regulations before placing an order. Syriana GmbH is not responsible for items confiscated or delayed by local customs authorities.

 

8. Contact Us

For any questions regarding international shipping or specific country inquiries, please reach out to our support team:

Syriana GmbH Email: [Insert Email Address] WhatsApp/Phone: [Insert Number]

Key Adjustments for Syriana.com:

  1. The "Incoterms": Technically, the policy above is DAP (Delivered at Place), which is standard for e-commerce. This means the customer is responsible for duties.

  2. IOSS (For shipping to the EU): If you sell many small items (under €150) to the EU, look into the Import One-Stop Shop (IOSS). This allows you to collect EU VAT at checkout, so your customers don't get hit with a "surprise" bill and handling fees from the post office.

  3. German/French Versions: If you ship to Germany, Austria, or France, it is highly recommended to have this policy translated.

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