Refund Policy

1. Return Period

We want you to be completely satisfied with your purchase from Syriana.com. If you are not happy with your order, you have [14] days from the date of delivery to request a return or exchange.

2. Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

The item must be unused, and in the same condition that you received it.
The item must be in its original packaging with all tags attached.
You must provide a receipt or proof of purchase.

3. Non-Returnable Items

Certain types of goods are exempt from being returned:

Custom-made or personalized products (e.g., items made to your specific measurements or with custom engravings).
Gift cards.

4. Return Process

To initiate a return, please follow these steps:

Contact our support team at [Insert Email Address] with your order number.
Once your return is authorized, we will provide you with the return shipping address.
Pack the item securely and include your order slip.

5. Shipping Costs for Returns

Customer Responsibility: Unless the item is defective or the wrong product was sent, the Customer is responsible for paying the shipping costs for returning the item.
Non-Refundable Shipping: Original shipping costs from the initial order are non-refundable.
Recommendation: We recommend using a trackable shipping service (e.g., Swiss Post) as we cannot guarantee that we will receive your returned item.

6. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 5-10] business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted.

7. Exchanges (Defective or Damaged Items)

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, send us an email at [Insert Email Address] with photos of the damage.